By Eric Seiverling
Comcast customers walking into the Xfinity store in North Fayette Township got quite a surprise upon entering its doors on Monday, Aug. 7.
Even though the store has been open to customers since June 19, Comcast celebrated the new location with a grand opening event, complete with balloons, sweets and treats, visits from local officials, and a ribbon cutting ceremony.
The new Xfinity store is located six miles from the former service center on Gracy Center Way in Moon Township, and is the fifth Comcast facility of its kind in the area. Other area Xfinity stores are located in Pittsburgh, Washington, Greensburg, and Upper St. Clair.
“This new location is not just a more friendly store,” Alan Clairmont, Vice President of Marketing for Comcast’s Keystone Region, told those in attendance. “It brings a whole new attitude. Every product is available to sample. We’re passionate everyday about helping the customer. This store makes it more convenient and more efficient for them.”
While the former Moon Township location was just a lobby for customers to ask questions and pay their bills, the North Fayette location is akin to a retail store.
The 5,000-square foot store employs nine sales associates and provides visitors and customers with an opportunity to explore, test and interact with the latest Xfinity products and services, including Comcast’s new Xfinity Mobile product line, which features 4G LTE service.
The store’s lobby features flat screen televisions, iPads and a seating area for demonstrations of the X1 platform. Kiosks throughout the store provide the opportunity to experience Xfinity TV, Internet and Voice services, as well as Xfinity Home, Comcast’s security and home automation solution. Customers can also try out Comcast apps like Xfinity Stream and Xfinity Connect.
Customers can also pay their Comcast bills, return and receive equipment, and purchase electronic products like cell phones, tablets, HDMI cables, wireless speakers, and networking gear and routers.
Visitors not wanting to wait in line to speak to a sales consultant can text the store to have their names put in que, and Comcast customers can save time by using the store’s self-serve bill pay system.
“There’s a night and day difference between this store and the old location,” said store manager Jobina Trimmer during a break from greeting visitors. “Customers feel more welcome and they’re more relaxed. They love having everything new to try out. It’s a better environment all the way around.”
Local officials, including Stacey Reibach, Director of Community Outreach for Pennsylvania Senator Guy Reschenthaler, and North Fayette Township Manager Robert Grimm, toured the facility.
The event also included Comcast Senior Director of Government and Regulatory Affairs Mark Depretis handing a $1,000 donation to North Fayette Township Volunteer Fire Department Chief Gary Hamilton.
“Comcast has been a great partner for us,” Hamilton said. “This comes at a great time. We certainly appreciate Comcast deciding we’re a worthy partner.”
Officials weren’t the only attendees excited about the location’s grand opening. Even the store’s employees noticed a difference in how customers react to the new layout.
“The response has been positive,” said sales consultant Travis Bennett, who came to Comcast two months ago and also serves in the Military Police in the United States Armed Forces Reserves. “We can walk the customers through everything, now. This is a really innovative store.”
The new Comcast Xfinity store is located at 219 Summit Park Drive, North Fayette Township. Store hours are Monday through Saturday from 10 a.m. to 7 p.m., and Sunday from noon to 5 p.m.